FAQs

Production Lead Times

Our products are made to order. We are currently at a 4 week lead time. If items are custom, please allow 6 weeks for orders to ship. We will send a confirmation email with tracking after your order has been shipped.

Estimated shipping times

Canada: 10-15 business days
North America: 3-7 business days
Europe: 2-4 weeks
Australia, New Zealand: 3-5 weeks

We do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

Returns & Exchanges

We accept returns or exchanges on unused items within 30 days of delivery. Items must be returned in their original condition. 

Unless they arrive to you damaged or defective, we can’t accept returns for custom or personalized orders.

Mail to:
Ghost Sheets Co.
11329 Fullerton Place NW
Huntersville, NC 28078

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact us if you have any questions or problems with your order.